The Federation of Communication Services gives a broad look at the rapid development of communications in recent years, taking into account how users needs have changed.
Geoffrey Bowden, of the Association of Translation Companies, addresses a careful balancing act for the public sector: the pressure to reduce cost against maintaining quality language services.
With the internet and social media platforms proving more popular than ever, now is the time for local councils to get digital, argues Nigel Hillier of Vision ICT.
The Crown Commercial Service Postal Goods and Services framework agreement provides access to public sector bodies across a range of roles for the provision of postal goods
Peter Andrews, Director at Alarm, attempts to answer the question of what is good risk management, using data collected from public service organisations over the last five years
Disruptive events will always occur, whatever form they may take. By having an effective business continuity programme in place, it should mean that, in the event of an incident, a drama doesn’t turn into a crisis, writes Andrew Scott
You need quality office products from sustainable sources, at the best price possible, from reliable suppliers. But is this sustainable in the long term, asks Michael Gardner, CEO of BOSS Federation
The Independent Print Industries Association looks at some of the key considerations when choosing a print management supplier for public communication projects
Paul Bridgeman, director of the National Association of Valuers and Auctioneers, shares his experience of working with government to sell seized properties at auction and how the money raised can be re-invested back into the local community
Market Research Society (MRS) ceo Jane Frost shares her thoughts on a new market research procurement framework following the 2012 closure of the Central Information Office (COI)
Evidence shows that organisations that are making life easier for customers are facing financial pressures better. Katherine Potter from the Professional Planning Forum talks through some examples of firms that are successfully putting the customer first, and reaping the rewards
By helping clients make use of various modern communication tools such as QR codes and apps, today’s print and creative firms can really help to maximise the impact of communications
Organisations can turn their customers’ call centre experiences into moments that build customer advocacy, or they can deliver something that drives their customers away. The key is to define just how customer-centric you want to be, advises the CCMA’s Ann-Marie Stagg
Many organisations, particularly those in the public sector, are now beginning to appreciate the benefits of making sound recordings of disciplinary and grievance interviews, says solicitor Maxine Park
A complaint can provide important insight on where there is need for improvement or an opportunity for innovation in public services, and should not be feared, argues Jo Casebourne, director of policy and social innovation at charity Nesta
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Returning to the NAEC Stoneleigh in Warwickshire from 24-26 June, Road Transport Expo (RTX) is back with its winning ‘All about the truck’ formula.
19-20 November 2025, ExCeL London
elementalLONDON’s debut show is the latest launch from the team behind InstallerSHOW, building on the success of the elemental digital brand, which delivers news, views and solutions on reaching net zero to its audience of built environment professionals.
Education Business LIVE is a carefully designed conference and exhibition bringing together education people with a passion for the promotion and development of effective school leadership, management, learning and teaching.
At Frontline Cleaners Express Ltd, we understand the importance of a pristine, hygienic environme
Simon Dancer is a Board Member of the Institute of Economic Development, and a Director at AMION Consulting.
With employment laws changing, APSCo sets out how best to manage recruitment in 2025
