Safer roads, a cleaner environment and reduced costs to organisations present a highly persuasive case for implementing a sustainable travel plan, argues road safety charity Brake
Local authorities and town planners are urged to use their town’s heritage and historic areas to really enhance their retail offer in a new report by the English Heritage
The need for a professional and dependable private security industry is crucial for protecting people, property and assets. To this end, the Security Industry Authority gives an update on its work on regulating, improving, and promoting the sector
Organisations can turn their customers’ call centre experiences into moments that build customer advocacy, or they can deliver something that drives their customers away. The key is to define just how customer-centric you want to be, advises the CCMA’s Ann-Marie Stagg
Many organisations, particularly those in the public sector, are now beginning to appreciate the benefits of making sound recordings of disciplinary and grievance interviews, says solicitor Maxine Park
A complaint can provide important insight on where there is need for improvement or an opportunity for innovation in public services, and should not be feared, argues Jo Casebourne, director of policy and social innovation at charity Nesta
Job cuts and wage freezes in the public sector can have a negative impact on staff morale. But with research suggesting that a happy workforce is a more productive workforce, Jessica Pryce-Jones argues that it only takes a few simple steps to improve staff happiness and wellbeing
In an increasingly litigious and risk averse society, it is vital that the commissioners of firework displays take due care in awarding contracts to ensure not only that the greatest artistic production can be achieved, but that it can be achieved at sensible cost and with as low risk as possible
Public firework displays should be enjoyable and spectacular occasions – but they obviously need responsible planning. The Health & Safety Executive dishes out guidance to help you plan and safely execute public firework displays, big and small
London’s creative buzz makes it the ideal city for events in 2013
A well thought through green fleet policy will not only tick all the right boxes in terms of corporate social responsibility but also deliver significant savings to overall operating costs. But where to start? Roddy Graham, chairman of the ICFM, shares some best practice advice
The Renewable Energy Association’s Frank Gordon sums up recent policy measures which have created new low-carbon opportunities and support for local authorities
The Perimeter Security Suppliers Association (PSSA) has introduced a verification scheme providing confidence to perimeter systems buyers and users that products meet internationally recognised standards. Ritchie Bignell explains the three elements of the verification process
Alan Leaman, chief executive of the Management Consultancies Association, examines the value of the new buying framework ConsultancyONE
Market research provides evidence which is critical for effective decision making in government and therefore needs to be carefully commissioned, urges the Market Research Society’s Jane Frost.
Local councils must prioritise pedestrians in their urban planning and design, says Jayne Phenton, media coordinator for Living Streets, the charity that campaigns for safe and attractive streets
Alan Aldridge, executive director of the Energy Services and Technology Association (ESTA) takes a look at the arguments for the government’s high-profile case regarding energy efficiency.
Although suffering from a perceived lack of political support, Intelligent Transport Systems have a proven track record in easing congestion and reducing accidents, reports the IRF
