The Public Sector AI Revolution (Could) Start Today

AI doesn’t have to mean investing billions in developing revolutionary new platforms – there are tools available right now that can be leveraged to enhance workflows for public sector staff on the frontline. Local council officers inundated with planning applications, social workers swamped with diverse, qualitative data that can’t easily be crunched by ‘big data’, police officers investigating crimes and policy analysts researching lengthy documents can all realise the benefits of Gemini and ChromeOS to improve outcomes for citizens today.

Enhancing Productivity and Efficiency Through AI
Email is an essential part of communication, but it can often amount to busy work. Integrated with Gmail, Gemini for Google Workspace can swiftly summarise long email chains and draft replies while, in Docs, you can generate reports and any other content you’d usually produce in a word processor. Reducing the noise by automating routine tasks allows space to focus on more complex evaluations and actions that can better drive communities forward.

AI can be used to accelerate research and information gathering by providing every worker with their own personal data analyst. Gemini’s ability to analyse vast amounts of data from different sources and provide concise summaries enables quicker access to the information needed to support more effective decision-making. NotebookLM helps workers to organise their data sources in one place, allowing them to select the points of reference used to garner insights that can support them in their roles.

During busy team calls or important meetings where minutes must be recorded, Gemini in Google Meet can free someone up from taking notes by automatically providing a transcript and summary that can be shared with relevant colleagues and managed in Google Drive in accordance with your organisation’s data retention policies.

Empowering Informed Decisions with AI
Frontline workers, particularly social workers and police officers, struggle with a deluge of data collected in any variety of formats. Even handwritten notes, witness statements, CCTV footage descriptions and incident reports can be deciphered, searched, organised and recalled, then linked in relevant documents to promote comprehensive and efficient case management that supports a holistic view of situations over time.

Those pooled resources can then be analysed directly with Gemini to summarise key details and highlight patterns or inconsistencies that might aid an investigation – work that requires significant time and attention, both of which are in short supply under ever-mounting workloads. By aggregating disparate data and offering insights, AI can equip workers to make well-informed decisions about a case in a timely manner, drawing on all the evidence collected in one place, whatever format it’s in.

Facilitating Collaboration and Knowledge Sharing
As organisations move towards cloud-based environments and SaaS applications, endpoints need to be simple to manage, secure and cost-effective. To accommodate more flexible working requirements, ChromeOS devices allow staff to seamlessly collaborate in real-time from anywhere–booting up in under 10 seconds into a workspace tailored to their needs, Chromebooks also feature up to 43% more energy-efficient batteries, enabling a whole day’s work away from a plug socket and the peace of mind that your data is protected by automatic updates that don’t get in the way of getting the job done.

Device, user, app and network policies can be controlled centrally from anywhere using the Google Admin console, streamlining management and cybersecurity activities with features such as context-aware access, restricted sign-in and verified boot, freeing up otherwise embattled IT admins to focus on innovations through technology that support service delivery.

The Bottom Line
Embracing the power of AI doesn’t mean replacing humans, but augmenting their toolset to unlock their potential, boost productivity, improve efficiency and ultimately, deliver better outcomes for citizens. If you are interested in understanding how to put Gemini or ChromeOS to use in your function, Getech’s team of Google experts are available to prepare you for the paradigm shift in public sector workflows.