The value of the private security industry

9 September 2013
The need for a professional and dependable private security industry is crucial for protecting people, property and assets. To this end, the Security Industry Authority gives an update on its work on regulating, improving, and promoting the sector

How can I help you?

9 September 2013
Organisations can turn their customers’ call centre experiences into moments that build customer advocacy, or they can deliver something that drives their customers away. The key is to define just how customer-centric you want to be, advises the CCMA’s Ann-Marie Stagg

CBI predicts UK economy will grow 1.2% in 2013

21 August 2013
CBI predicts UK economy will grow 1.2% in 2013
According to the Confederation of British Industry (CBI), growth this year will be 1.2 per cent, compared to the one per cent it originally forecast.

A mixed Olympic legacy for UK plc

21 August 2013
A mixed Olympic legacy for UK plc
According to the UK Trade and Investment the Olympics cost the government £8.7bn and earned UK business £9.9bn however it is still unclear if UK businesses really benefited.