RSH publishes Tenant Satisfaction Measures data return guidance
The Regulator of Social Housing (RSH) has published guidance for social landlords on how to submit their Tenant Satisfaction Measures results to the regulator.
RSH has also confirmed that landlords which own more than 1,000 homes must submit their first TSM data return by 30 June 2024.
RSH requirements must be followed when submitting the TSM results to ensure they are accurate, consistent and transparent/
The guidance also includes requirements around background and contextual information to support understanding of the results.
Will Perry, director of strategy at RSH, said: "Landlords must follow our TSM data return guidance to make sure they submit consistent and transparent TSMs that tenants can use to hold them to account.
"The TSMs are one part of our stronger regulation, which will also include new consumer standards and inspections from next April. We will be ready, and landlords need to make sure they are too."
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