Enfield council has enrolled IPsoft’s technology platform, Amelia, to improve local service delivery, including bettering ease of application completion and simplifying internal processes.
Rob Leak, the council’s chief executive commented: “This is a very exciting opportunity to deliver better services to residents, without increasing costs.”
Amelia has been deigned to analyse natural language, understand context, apply logic, learn, resolve problems and sense emotions.
Frank Lansink, CEO EU at IPsoft, said: “Public organisations around the world, and particularly in the UK, are under considerable pressure to deliver more with less. The consumer digital revolution has opened up interesting new service delivery routes for public bodies, but has also placed high expectations on them, as citizens desire a seamless digital customer experience.
He added: “With the rise of powerful cognitive platforms such as Amelia, government organisations have an opportunity to completely reimagine how frontline public services are delivered.Organisations can not only unlock significant cost efficiencies as routine, high-volume tasks are automated, but, more excitingly, can unlock the full creative potential of their people.
James Rolfe, Enfield Council’s director of finance, resources & customer services said: “Our approach to transformation embraces digital technology to find completely new ways of supporting residents, which, in turn, frees up valuable resources for reinvestment in front line services.
“Deploying IPsoft’s world-leading artificial intelligence is another major milestone in this journey.”
The government has announced new emergency measures to tackle the current housebuilding crisis in London and unlock tens of thousands of homes.
The Chancellor has appointed growth and productivity expert Dr Anna Valero as an Industrial Strategy advisor.
The Chancellor has announced a £500 million investment package to deliver growth in the Oxford to Cambridge Corridor and cement its status as
New data from Ordnance Survey (OS) will be used to support safe walking across Great Britain.
The government has announced new financial penalties for water companies who commit environmental offences.
Grantex is the UK’s leading supplier of specialist aggregates and producer of Premium Dried Sports Sand for High-Performance Synthetic Pitches.
Creating and maintaining an outstanding synthetic pitch starts with the right foundation. Grantex premium dried silica sand is engineered to deliver exceptional performance, durability and safety across a range of synthetic sports surfaces.
Join us for the landmark 10th Anniversary of the London Build Expo, the UK’s largest and most influential construction and design show.
Retail Supply Chain & Logistics Expo returns to Excel London across 12-13 November, once again bringing together the world of logistics, supply chain, eCommerce and retail innovation for two dynamic days of opportunity.
Every sport, from grassroots football to world-class tournaments, depends on one constant: high-quality playing surfaces and well-maintained green spaces.
Bauder marked a major milestone in its UK expansion with the official handover of a brand
At Words of World, we specialise in professional translation and interpreting, d
The British Institute of Cleaning Science (BICSc) and the Cleaning & Support Services Association (CSSA) have successfully completed a groundbreaking project aimed at exploring the future of cleaning. This collaboration marks a significant milestone in the cleaning industry, reflecting a shared commitment to embracing innovation with confidence.
The Crown Commercial Service’s (CCS) new framework on Language Services (RM6302), dealing with translation, transcription and interpreting, is live, running from 7th May 2025 to 6th May 2028.
