Cardiff bus interchange sees 9,000 passengers daily

Since its opening in June, Cardiff Bus Interchange welcomes up to 9,000 passengers each day. This high figure has followed the introduction of 14 new services in September, bringing buses using the interchange from 1,830 to 3,476 each week.

These new services have doubled the number of destinations providing connections across Cardiff and Newport. With the First Cymru Bus service launching from January 2025, services to the Vale of Glamorgan and Porthcawl will soon operate from the interchange, taking to total number of services up to 31.

The government-funded Cardiff Bus Interchange forms part of a wider strategy to improve integrated public transport infrastructure across the southeast Metro region.

Cabinet secretary for transport and North Wales, Ken Skates visited and said:

“I am delighted that the new bus interchange is helping to deliver a better bus network across southeast Wales, connecting communities across the capital city and providing people with a real sustainable travel alternative.

“We know that buses are a lifeline for many people to get to work, visit friends and family and gain access to services and that is why we are taking radical action to improve local bus services across Wales.

“Early next year we will be introducing a bill that will allow us to design a network that will deliver a more customer-focused, integrated network of services.”

Accessibility was a key factor in designing the new interchange, with the concourse having tactile flooring to aid blind and partially sighted customers as well as an accessibility map for information on where to locate bays and facilities. 

Dr Robert Gravelle, Transport for Wales (TfW) Multi Modal Access & Inclusion Manager, said: “We were pleased to undertake a tour of the Cardiff Bus Interchange with the cabinet secretary for transport and North Wales, Ken Skates. It was encouraging to see how the early involvement of the Panel has helped to make the Interchange as accessible and welcoming environment for disabled people.

“We also held a roundtable discussion on the barriers faced by disabled travellers using public transport, and, with the leadership and support of TfW’s Access and Inclusion team, we will continue to work for accessible and integrated transport for all our communities.”