The Crown Commercial Service (CCS) has released a new framework to help the public sector maximise the money it spends on contact or call centres.
There is a huge volume of contact services that touch the lives of almost all UK residents on a daily basis. Contact Centre Services (RM3815) is a four year agreement to help procure contact centre services and specialist support and advice, creating opportunities for innovation, channel strategy, self service and optimisation.
CCS is predicting commercial benefits and savings in the region of 10 per cent on the costs the public sector currently spends providing similar services.
Accessibility is the name of this game. Web designers are getting better at addressing the issues, but general awareness of accessibility requirements is still low. This is worrying – websites that are not currently accessible are potentially breaching the Equality Act of 2010. One of the first places to look for help should be the Government Digital Service (GDS), which provides help, advice and guidance on legislation regarding accessibility.
It is surprisingly easy to start meeting the government’s accessibility requirements.
The Emergency Services Show is the UK’s leading annual showcase of the blue light sector, featuring over 450 exhibitors, live demonstrations, unique learning opportunities and unrivalled networking.
Poppy Welch looks at the role of local authorities in setting a green driving agenda and the schemes available to councils across England