New framework to cut price of contact centre services

The Crown Commercial Service (CCS) has released a new framework to help the public sector maximise the money it spends on contact or call centres.

There is a huge volume of contact services that touch the lives of almost all UK residents on a daily basis. Contact Centre Services (RM3815) is a four year agreement to help procure contact centre services and specialist support and advice, creating opportunities for innovation, channel strategy, self service and optimisation.

CCS is predicting commercial benefits and savings in the region of 10 per cent on the costs the public sector currently spends providing similar services.

Event Diary

Flood & Coast has become the authoritative annual exhibition and conference for anyone involved in flood and coastal erosion risk management in the UK.

Taking place at London’s ExCeL, ecobuild is the number one event for forward thinkers in the built environment, comprising the ecobuild conference and futurebuild districts.

Hotelympia 2018 will equip visitors with products, trends and innovations to develop their businesses.