New framework to cut price of contact centre services

The Crown Commercial Service (CCS) has released a new framework to help the public sector maximise the money it spends on contact or call centres.

There is a huge volume of contact services that touch the lives of almost all UK residents on a daily basis. Contact Centre Services (RM3815) is a four year agreement to help procure contact centre services and specialist support and advice, creating opportunities for innovation, channel strategy, self service and optimisation.

CCS is predicting commercial benefits and savings in the region of 10 per cent on the costs the public sector currently spends providing similar services.

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