In recent years, customer service has been abuzz over the AI revolution and what it means for contact centres. Will chatbots spell the end of human agents? This was more hype than reality, but there has indeed been a revolution and its mascot is ChatGPT
Crown Commercial Service’s (CCS) Purchase of Standard and Specialist Vehicles framework enables central government and the wider public sector to buy standard, converted and specialist vehicles
Crown Commercial Service’s (CCS) G-Cloud 13 Framework has been around for about six months now. The online catalogue allows customers to buy cloud-based computing services such as hosting software and cloud support. Here are some of its main features
Crown Commercial Service’s Vertical Application Solutions Framework offers software-focused solutions to customers to meet the specific needs of their industry, business application or services
By Tom Kidwell, Co-Founder, Ecliptic Dynamics and former British Army and UK Government intelligence specialist and internet infrastructure security professional for the public sector
Crown Commercial Service’s RM6336 Framework allows central government and the wider public sector to access disclosure services for a complete service following the Electronic Discovery Reference Model or by using select elements of this
G-Cloud 13 went live on 9 November, after a slight delay. The latest iteration replaces
G-Cloud 12, provides cloud computer services to the public sector and lists 5,006 suppliers
The recent Geospatial Commission report identified how better use of location data can help overcome four key challenges to siting chargepoints: modelling future demand, finding suitable sites, creating a seamless consumer experience and tracking rollout. Ellie Skinner, senior policy advisor at the Geospatial Commission, explores these four points
Chris Dimitriadis, chief global strategy officer at ISACA (Information Systems Audit and Control Association) on how public sector organisations can protect themselves from cyber threats
In November, the Department for Environment, Food & Rural Affairs, published “Greening government ICT: annual report 2021 to 2022”, which sets out the progress made in making digital services and technologies in government more sustainable. GB investigates
By Ian McCormack, NCSC Deputy Director for Government Resilience, and Emily Mayhew, DLUHC Cyber Policy Lead
Dr Philip Orumwense commercial director and chief procurement officer for technology at Crown Commercial Service (CCS) discusses how CCS can help the public sector with technology procurement, including the G-Cloud 13 agreement
Douglas Heintzman, chief catalyst at the Blockchain Research Institute looks at how blockchain can be used in government
Martin McFadyen, head of public sector at Virgin Media O2 Business discusses the digital skills gap and how the Connect More Programme is helping people gain the digital skills they need
Cllr Neil Prior, deputy chair of the Local Government Association’s Improvement and Innovation Board discusses digitalisation and embracing technology
Homelessness has been a challenge for local authorities for a long time, the ‘How can data stop homelessness before it starts’ report published by EY in conjunction with Maidstone Borough Council, analyses the roles that technology can play in helping to move from reacting to homelessness to actively preventing it. GB spoke to John Littlemore, head of housing & regulatory services at Maidstone Borough Council
Google Public Sector recently launched in the US, Government Business Investigates
Heather Cover-Kus, head of Central Government Programme at techUK looks at the government’s latest digital strategy
