RSH invites small social landlords to participate in data pilot

The Regulator of Social Housing (RSH) has invited small social landlords, including local authorities to take part in a Tenant Satisfaction Measures (TSM) data collection pilot scheme.

The pilot is open to small registered providers (those who own fewer than 1,000 homes) and aims to understand from small providers their experience so far in collecting the TSMs and any issues they may have encountered and the potential benefits and challenges of RSH collecting small provider TSM data.

The pilot will also test potential approaches for RSH to collect this data in a robust and proportionate way.

TSMs were introduced in April and all social landlords need to collect and report the results to their tenants.

Landlords with 1,000 or more homes also need to submit the results to the regulator, the pilot will consider the possibility of collecting the TSM data of small providers too.

Will Perry, director of strategy at the Regulator of Social Housing, said: "This is an important opportunity for small providers to tell us about their experience of collecting TSMs so far, and discuss the potential options for submitting their data to us. We encourage all types of small provider to sign up so they can help inform our thinking.

"All social landlords need to collect TSMs. They are a key pillar of new consumer regulation, which will help tenants hold their landlords to account."

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