TfL proposes to close Capital Call

A consultation has been launched on the Capital Call scheme, which Transport for London (TfL) are proposing to end. Capital Call is an assisted transport service that has supplemented Taxicard since 2003, a subsidised taxi and minicab service for those who have difficulty accessing public transport.

Taxicard members that registered before 2015 and live in one of the ten London boroughs where there has historically been a shortage of taxis are able to use Capital Call. These ten boroughs are: Bexley, Ealing, Enfield, Haringey, Hillingdon, Hounslow, Lambeth, Lewisham, Merton and Southwark.

These ten boroughs have since improved the availability of taxis, which are now consistent across London. Additionally, both Taxicard and Dial-a-Ride have sufficient capacity for all Capital Call journeys so there is less of a need for the service as there was in 2003.

TfL proposes that closing Capital Call would mean that funding is instead directed to support and promote other assisted transport services like Dial-a-Ride.

TfL believes that closing the service would have no impact on Capital Call users, as these trips would be absorbed by both Taxicard and Dial-a-Ride, although the consultation serves to allow TfL to better understand how the proposed closure would affect those who currently use Capital Call.

TfL plan to provide members with more details of how they can use existing services like Taxicard and Dial-a-Ride, as well as provide workshops and phone line support to overcome any issues and concerns. 

The consultation will be open for six week and will be taking in responses, online, in writing, or in person, until 6th August 2025.