Organisations can turn their customers’ call centre experiences into moments that build customer advocacy, or they can deliver something that drives their customers away. The key is to define just how customer-centric you want to be, advises the CCMA’s Ann-Marie Stagg

Event Diary

London Calling! Register online for The HVAC & Refrigeration Show 2018

Taking place at London’s ExCeL, ecobuild is the number one event for forward thinkers in the built environment, comprising the ecobuild conference and futurebuild districts.

Hotelympia 2018 will equip visitors with products, trends and innovations to develop their businesses.