Working to transform the public service

Katherine Potter of the Forum discusses factors, including competition and customer choice, which affect planning for health authorities.

The Professional Planning Forum’s Phil Anderson talks about how flexible workload options can benefit councils trying to to deliver effective services while keeping costs at a minimum

Evidence shows that organisations that are making life easier for customers are facing financial pressures better. Katherine Potter from the Professional Planning Forum talks through some examples of firms that are successfully putting the customer first, and reaping the rewards

The Professional Planning Forum's Paul Smedley uncovers the secrets of five recent successful customer contact stories and finds that it’s not the technology but how it’s used

Winning public sector projects at the Contact Centre Innovation Awards put the customer at the heart of service transformation

Dave Vernon, of the Professional Planning Forum, looks at how new working practices are driving success in contact centres

Event Diary

Food, Drink & Hospitality Week comes to ExCeL London on 25-27 March for three busy days of networking, product sourcing and learning about the very latest industry trends.

Join the digital, data and technology community at DigiGov Expo – where public sector experts and innovators gain knowledge to transform government services.

The Workplace Event 2024

In an era marked by rapid technological advancements, shifting workplace cultures, and an increased focus on employee well-being, The Workplace Event (TWE) 2024 emerges as a beacon of insight, innovation, and inspiration. Taking place from April 30 - May 2 2024 at the NEC Birmingham, TWE  brings together over 5,000 workplace and facilities management professionals.