Worcestershire continues investment into reducing congestion

Worcestershire County Council is investing millions of pounds into reducing traffic congestion in the county and is introducing a new service whereby residents can speak directly to highways staff to deal with the most complex of cases.

At present, two thirds of residents log their queries online and 85 per cent of those are dealt with and resolved within a month.

Alan Amos, cabinet member with responsibility for Highways, said: "We have listened to our customers who have told us that there are times when they want to talk to a highways officer. We have now enabled this to happen and residents can opt to follow up an existing enquiry or talk to a dedicated team of highways officers about a more complex issue."