Sue Robb of 4Children talks to Julie Laughton and Alison Britton from the Department for Education about the role of childminders in delivering the 30 hours free entitlement.
Michael King, the Local Government and Social Care Ombudsman, has warned about the issues his office finds during investigations into councils’ management of external contracts and contractors.
Going evidence to the Commons Public Administration and Constitutional Affairs Committee, King said that councils need to ensure accountability for any outsourced services is not lost when the service is delivered by an external contractor.
He said: “Dealing with complaints about services outsourced to private or voluntary providers or delivered through other types of partnerships has been a growing dimension of our work across all areas we investigate. The law is clear: councils can outsource their services, but not the responsibility for them. Councils need to keep robust oversight of any organisations they contract with and have clear arrangements in place for how complaints will be dealt with.
“We also see cases where it is unclear who is responsible for putting things right and people's ability to complain to us is masked, because of the complexity of the service provision arrangements. Councils with well-thought out arrangements will hardwire learning from mistakes and public feedback into their contracts with their providers."
Sue Robb of 4Children talks to Julie Laughton and Alison Britton from the Department for Education about the role of childminders in delivering the 30 hours free entitlement.
Join the digital, data and technology community at DigiGov Expo – where public sector experts and innovators gain knowledge to transform government services.
The Workplace Event 2024
In an era marked by rapid technological advancements, shifting workplace cultures, and an increased focus on employee well-being, The Workplace Event (TWE) 2024 emerges as a beacon of insight, innovation, and inspiration. Taking place from April 30 - May 2 2024 at the NEC Birmingham, TWE brings together over 5,000 workplace and facilities management professionals.
Neat Bins, Part of Neat Seats Ltd is a company that specialises in cleaning all your wheeled bins
Let us show you the way…….
In the UK, asbestos remains a legacy issue in many public buildings, posing significant health and safety concerns. Craig Evans, chief operating officer of UKATA, presents a comprehensive guide on the removal, surveying, and consultation processes essential for asbestos management.
Scotland is a captivating destination that offers ideal settings for corporate meetings and events, incentive trips, and association conferences. With its breathtaking landscapes, rich history, vibrant culture, and world-class facilities, Scotland has everything you need to ensure your event is memorable and successful.