Recycling problems left unresolved week later

A new survey has revealed that 21 per cent of all waste and recycling issues raised by the public are taking more than a week to resolve.

The data also revealed that eight per cent of queries ‘disappear down a black hole, with 35 per cent of people having complained to their local authority about waste or recycling collections.

Commissioned by Yotta, the poll of 1,000 UK adults did find that 54 per cent of public enquiries are answered within 48 hours and that only 24 per cent of queries receive responses on the same day.

Steve White, software business development manager, Yotta, said: “For many people, their waste or recycling collection is the only regular contact they have with the local council, yet it is the one aspect of the council’s work most likely to provoke criticism.

“The problem is that many councils still use cumbersome and error-prone paper processes so don’t have accurate or timely records. As a result, there’s a disconnect between the waste management crews operating out in the field; management teams working in the back office and the general public looking for quick answers to their queries and complaints.”