A complaint can provide important insight on where there is need for improvement or an opportunity for innovation in public services, and should not be feared, argues Jo Casebourne, director of policy and social innovation at charity Nesta

Event Diary

When doing more with less, collaboration is key.

The Emergency Services Show is the UK’s leading annual showcase of the blue light sector, featuring over 450 exhibitors, live demonstrations, unique learning opportunities and unrivalled networking.

Insightful interviews and candid conversation from housing experts ensure Europe’s largest housing conference remains the sector’s must-attend event