Sue Robb of 4Children talks to Julie Laughton and Alison Britton from the Department for Education about the role of childminders in delivering the 30 hours free entitlement.
Katherine Potter of the Forum discusses factors, including competition and customer choice, which affect planning for health authorities.
The Professional Planning Forum’s Phil Anderson talks about how flexible workload options can benefit councils trying to to deliver effective services while keeping costs at a minimum
Evidence shows that organisations that are making life easier for customers are facing financial pressures better. Katherine Potter from the Professional Planning Forum talks through some examples of firms that are successfully putting the customer first, and reaping the rewards
The Professional Planning Forum's Paul Smedley uncovers the secrets of five recent successful customer contact stories and finds that it’s not the technology but how it’s used
Winning public sector projects at the Contact Centre Innovation Awards put the customer at the heart of service transformation
Dave Vernon, of the Professional Planning Forum, looks at how new working practices are driving success in contact centres
Company Focus
The Isuzu D-Max is a rugged workhorse that can fulfil a myriad of purposes as both a business and personal vehicle. Consequently, the D-Max is a particularly popular choice when it comes to farming, construction, and trade industries. Uncompromising in nature, the D-Max strives to be the ideal companion for many business needs.
Event Diary
UKREiiF has quickly become a must-attend in the industry calendar for Government departments and local authorities.
The multi-award-winning UK Construction Week (UKCW), is the UK’s biggest trade event for the built environment that connects the whole supply chain to be the catalyst for growth and positive change in the industry.
Supplier Profiles
At GeoEnergy Design, we're on a mission to disrupt the traditional way heating and cooling ha
Latest Features
Professor Harith Alani, director of the Knowledge Management Institute at the Open University explains how AI can be used for good and bad.
Alex Lawrence, head of health & social care, techUK sets out techUK’s Five Point Plan for CareTech.
