With almost 40 years of experience in the field. As representatives of your business we work hard to bring you results, whilst remaining within the laws provided to protect companies and individuals alike. Our understanding of a challenging economic climate has led companies ranging from sole traders or to those listed on the FTSE 100 to call on our services to recover their funds.
Using our industry knowledge and our impeccably trained team of collectors, we work on your behalf to ensure that all goods or services supplied are paid for.
Collections
CCSG has gained a wealth of knowledge as to what is required to prompt contact where previously you may have received no response to your own requests. Our extensive range od collection cycles can be tailored to meet any specific requirements that you may have.
All calls, both inbound and outbound, are recorded to give peace of mind to all parties. In house development of our outbound call profiling campaign structures ensures we consistently achieve enviable right party contact with individuals and businesses alike.
Inbound streaming ensures calls to our offices are matched with the best operative for the call. Outbound text messaging is utilised to both prompt and generate response on your behalf.
Domestic debt
The importance of choosing an agency with both the principles and experience to understand individuals, and a track record of proven recovery for large and small companies is vital.
Experience has taught us that, wherever possible, the most simple but effective method of collection is talking to the person responsible for payment. Our aim is resolution without the need for litigation.
Commercial
The basic principle of highlighting and targeting the decision maker early in our collection process remains to this day. This, allied with advancements in establishing alternative contact details has led to CCSG recouping tens of millions of pounds for our clients.
With the access to funds from banks becoming increasingly difficult and cash flow becoming even more important, it has never been more vital to regain funds owed from companies straying from agreed terms as it is now.
Litigation
We offer through Solicitors, a service which provides thorough and cost effective litigation, backed by a full and complete understanding of contract and credit law.
We operate a full reporting policy throughout the entire legal process to keep clients informed of costs and the likelihood of recovery.
Client Branded Out-Sourced Calling
CCSG offers a client branded out-sourced calling department to contact customers on a company's behalf. Our experience in handling the sensitive issue of debt collection allows us to communicate effectively with your customers. Where our service is unique in that we have the expertise to action calls regarding many aspects of your business:
With new recruitment a major issue now our operation giving the following benefits:
In this situation call out-sourcing is a practical and economical solution.
Trace
Our aim is to put you back in contact with current or former customers by utilising various online tools and confirming any positive outcome with independent verification.
We act primarily on a no 'No find - No Fee' basis so you can be assured we will endeavour to achieve best results on your behalf WITHOUT transgressing any legislation.
Client Access
We have developed a web site which allows our clients' real-time access to their data as it is viewed by CCSG. The data is available 24 hours a day with various options including the ability to leave messages, send updates and produce reporting.
Payment Access
Our secure payment website enables anyone wishing to settle an outstanding account either in full, or through instalment repayment plans, to make payments 24 hours a day, 365 days a year.
• IVR system allows payment over the phone without the need for any interaction
• We accept all major Debit and Credit card payments
• Recurring Card or Direct Debit repayment.
• Alternatively, our back office takes a most other payments facilities.
Integrity
Ensuring your data is stored and treated fairly, is fundamental to how CCSG operates. We have the following accreditations.
• Credit Services Association
• Data Protection Act & Office of Fair Trading License
• PCI DSS Certificate of Compliance
• Full Insurance
• British Standards Certificate
Training & Monitoring
New staff under-go a 4-6 week training program. The sessions are conducted by the in-house training team. Sessions specialise in individual qualities that Debt Negotiators will use in their day to day work.
CCSG continually assess their collectors and phone operators to ensure that they meet with our standards and strict procedures with performance monitoring an on-going process. We also offer every member of staff the opportunity to complete an NVQ LEVEL 2 & 3 tailored to their needs and their job role.
For more information
Tel: 01527 879000
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www.ccsg.uk.com
